Privacy Policy

Our contact details

Name: Trafford Local Care Organisation

Address: Trafford Town Hall, Talbot Rd, Old Trafford, Stretford, Manchester M32 0TH


The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Get Involved form

We use the information that you have given us in order to answer your queries.

Under the Data Protection Act (2018) and General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the communications team –

(b) We have a vital interest.

(c) We need it to perform a public task.


How we store your personal information

Your information is securely stored on this website and NHS email server.

We keep your requests for 3 months. We will then dispose your information by removing it from the website and NHS email.

All parts of Trafford Local Care Organisation are obliged to adhere to the Manchester University NHS Foundation Trust Information Governance Policies regarding handling personal information.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:

This section explains how we use any information you give to us, and the ways in which we protect your privacy.


The copyright in this website is variously owned by The Crown, Trafford Local Care Organisation (TLCO) and the copyright holders of certain public domain materials. None of the information or materials which comprises this site may be reproduced other than for personal use without the written permission of Trafford Local Care Organisation.  If there are items within the site for which you hold copyright and we have mistakenly not acknowledged this, please contact us.


Links are provided for information and convenience only. We try and keep links up to date but cannot accept responsibility for the sites they link to or the information found there.


Every effort has been taken to ensure the information in the website is accurate and complete.


We cannot guarantee uninterrupted access to this website, or the sites to which it links.

Intellectual Property

Use of the logos and any other third party logos accessed via the website is not permitted without the prior approval of the copyright owner.

Virus Protection

We make every effort to check and test material at all stages of production. We cannot accept responsibility for any loss, disruption or damage to your data that may occur from material derived from this website.

Session cookies

Cookies are pieces of data created when you visit a website. The cookies our site uses are “session cookies”, which means that your “preferences” are stored temporarily while you move around the site. You can set your computer not to accept cookies. However, if you do this, you may not be able to use some site features because we need to record your preferences in order to give you the information you need during your visit.

Session cookies are deleted when you leave the site. They do not contain any personal information about you, and do not hold any information about which sites you visited before.

Log files

Log files allow us to record visitors’ use of the site. They enable us to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I link to another site?

The site contains links to other websites, including those of NHS Trusts, government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site.