Community Crisis Response

Trafford Community Crisis Response provides a rapid response and assessment service in the community for people in urgent need of health and social care intervention at home.

The team work to respond quickly to keep people who are in a crisis at home with the right level of treatment and support from an expert multi-disciplinary team of professionals.

The team will take calls from the ambulance service attending emergency calls at a patient’s home, primary care (GPs) when a patient presents at a GP practice or a home visit, and even hospital A&E departments to respond to patients who would otherwise need to go to A&E and into acute hospital care. Community health and social care teams can also refer patients to the team.

The service aims to prevent avoidable hospital attendance and admission by responding rapidly to calls and keeping people safe in their own residences.

The community crisis response service is based on a successful model that has been in place across community services in Manchester for several years.

The service is designed to help anyone over the age of 18 and registered with a Trafford GP who is experiencing a crisis at home. They must be referred to the service by one of the professional listed above.

Patients using the service would likely otherwise go to A&E, and the majority would likely be admitted to hospital as a result.

Patients must be over 18 and registered with a Trafford GP. Referrals are not limited to specific conditions, but some of the common conditions crisis teams support include:

  • Fall with no apparent serious injury
  • Exacerbation of existing condition
  • Reduced function / deconditioning / reduced mobility
  • Confusion/delirium
  • Palliative/end of life care crisis support (if not currently under the care of another service)
  • Provision of equipment to prevent hospital admission.

Community Crisis Response cannot treat people in an acute mental health or substance abuse crisis, or with issues relating directly to pregnancy.

Community Crisis Response team will take calls from NWAS, community health and primary care — responding quickly to support those who are in a crisis at home with the right level of treatment and care from an expert multi-disciplinary team.

Our multi-disciplinary team includes:

  • Advanced Clinical Practitioners
  • GP’s
  • Nurses
  • Occupational Therapists
  • Physiotherapists
  • Social Workers
  • Pharmacists
  • Health Care Support Workers

The team will respond within two hours of receiving the call, attend the patient’s home (or place of residence) and provide up to 48 hours of input to stabilise and support before handing over to mainstream community health, social care and other appropriate services.

Contact information

Crisis Response Team
Meadway Health Centre,
M33 4PS

Phone: 0300 3230303 (option 3)

Opening hours

7 days a week, 8:00am to 9:30pm. Last referrals are taken at 8:00pm.

Community Crisis Response comes under the umbrella of the Trafford Community Response service. TCR is made up of two main parts:

  • Community Crisis Response
  • Discharge to Assess

For more details on how Trafford Community Response functions, please click here.

For further information about Trafford Crisis Response, please see the Patient Information Poster below.

Trafford Community Crisis Response Poster Aug 2023 [PDF approx 316KB]

How to refer

Referrals are accepted via Single Point of Access (SPA) from primary care, community health, social care, NWAS crews attending calls and hospital A&E to prevent avoidable admission.

GPs do not have to have seen the patient face-to-face prior to referral, referrals are accepted if the GP has had a virtual consultation with a patient.

Patients cannot self refer to this service unless they have already seen the Crisis Team recently and are contacting them about the same issue or condition.

The service CAN support:

  • Referrals are not limited to specific conditions
  • Patients must be consenting adults 18+ years
  • Patients must be registered with a Trafford GP

The service CANNOT support:

  • People under the age of 18
  • People with acute mental health or substance abuse crisis
  • Issues relating directly to pregnancy

Information last reviewed: August 2023

Page last reviewed: February 2024
Next review due: February 2025